Shipping Origin: Our company is headquartered in Shenzhen City, Guangdong Province, China, with a dedicated production facility. The batteries we offer are customized products. Upon order generation, we prioritize efficient production and testing, including charging and discharging procedures, usually completed within 5-7 days. Post successful testing, products undergo shipment to Hong Kong Customs for thorough security inspection before final transportation.

Delivery Timeframes: After the battery clears Hong Kong Customs security and we provide the tracking number:

• United States and Canada: 10-15 working days.
• European countries: 15-20 working days.
• United Kingdom: 15-20 working days; parcels over 25KG may arrive within 7-15 working days.
• Australia: 10-15 working days.
• South Korea and Japan: 10-15 working days.

Undelivered Packages: If your package hasn't been received, contact support@booant.com for assistance in confirming the correct delivery address. Additionally, check with family or neighbors to ensure the package hasn't been received by them. We are committed to supporting you in locating your product.

Damaged or Defective Packages: While we meticulously analyze and test each battery before sale, instances of damage or defects during shipping may occur. If you receive a damaged or defective battery, contact us at support@booant.com. Rest assured, we are dedicated to providing you with the best possible solution.