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BOOANT Company Help Center
Welcome to the Help Center! We are dedicated to providing you with excellent customer support and solutions. Please read the following frequently asked questions (FAQs) and service guidelines to help you better understand our products and services.
Frequently Asked Questions (FAQs)
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Product Purchase and Logistics
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Q1: Where can I purchase BOOANT products?
- A1: BOOANT products are available for purchase on our official online store and designated online platforms, such as AliExpress.
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Q2: What information is available about logistics and delivery times?
- A2: Typically, products will be produced and tested within 5-7 working days after the order is placed. Detailed delivery times vary by destination country; please refer to our shipping schedule.
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Return and Exchange Policy
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Q3: How can I request a refund or exchange if I receive the wrong product?
- A3: You can request a full refund or exchange within 30 days from the date of delivery. Please note that, under this circumstance, you are responsible for shipping costs.
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Q4: What is the limited warranty period for BOOANT products?
- A4: BOOANT products come with a 1-year limited warranty. Beyond 30 days, we may provide a product exchange service; please refer to our return and exchange policy for specific conditions.
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Summary of Return and Exchange Policy
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New BOOANT Products:
- Within 30 days: Full refund or exchange.
- Beyond 30 days: No refund, but product exchange service may be provided within the limited warranty period.
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Refurbished BOOANT Products:
- Within 15 days: Full refund.
- Beyond 15 days but within 90 days: Product exchange service may be provided.
- Beyond 90 days: No refund or replacement.
Contact Us
If you have any questions, concerns, or need further assistance, feel free to reach out to our customer support team:
- Email: support@booant.com
Technical Support
BOOANT provides a lifetime technical support service, and our technical team is dedicated to assisting you with any technical issues during the use of BOOANT products. Technical team email: tech_support@booant.com
Thank you for choosing BOOANT products. We look forward to providing you with outstanding service and support!