BOOANT Warranty, Return & Refund Policy
Please read the below BOOANT warranty policy to get the full details on our BOOANT warranty, return and refund policy.
This warranty and return policy is applied to BOOANT products purchased from October 2019.
1. Warranty Period
BOOANT provides 1-year limited warranty for customers who have purchased BOOANT products from BOOANT official online store, Aliexpress online Stores.
This warranty is applied to BOOANT products and is not applied to the free gifts shipped from BOOANT.
2. Warranty Forfeiture
The BOOANT warranty is void in the following situations: 1) BOOANT’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in from an authorized online purchase; 2) Repair service, damage due to misuse, abuse, negligence or casualty, or natural disaster or any force majeure, such as lightning, flood, tornado, earthquake, hurricane, war, etc. are not covered by this warranty; 3) Products are purchased from unauthorized resellers, dealers, distributors or other non-official or unauthorized stores or platforms. 4) Trademarks have been removed or tampered with; 5) Damage is resulted from any accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the warranty period; 6) The warranty is void if you disassemble the products without the permission of BOOANT technicians; 7) Products are damaged due to the improper working environment or operation, such as improper working temperature, humility, improper physical or electrical stress or interference, substandard power outlets, static electricity, substandard power adapters, etc. 8) The warranty is for the original buyer only and is NOT transferable.
And the BOOANT warranty is also void in the following situations (not limited to):
- ．Products without sufficient proof of purchase
- ．Lost or stolen products
- ．Items that have expired their warranty period
- ．Non quality-related issues (after 30 days of purchase)
- ．Free products
- ．Repairs through 3rd parties
- ．Damage from outside sources
BOOANT is not liable for any loss of data incurred from the use of BOOANT products, and we are not liable for any returning personal item sent to us.
3. Other Warranty Terms and Limitation of Damages
BOOANT is NOT responsible for any extra warranty or commitment from resellers, agents, distributors or any third parties.
BOOANT will NOT be responsible for any consequential, incidental, exemplary or any special damage, including damage for lost data or profiles. Arising from or relating to this limited warranty, BOOANT’s total cumulative liability will not exceed the amount actually paid for the product(s) by you.
Return and Refund Policy
BOOANT is a customer-centric company and we always put our customers’ satisfactions in No.1 priority. If you receive a wrong BOOANT products, you can request a full refund or exchange within 30 days from the date of delivery and also you would need to pay for the shipping costs under this circumstance.
Please note that the 30-day money back guarantee is only for new BOOANT products.
Beyond the end of the 30 days, BOOANT is NOT responsible for any refund. Beyond the end of the 30 days and within the limited warranty period, we may provide product exchange service — if the product condition meets our product return or exchange terms (we will illustrate the terms in full details below) and customers would need to pay for the shipping costs under this circumstance.
For the refurbished BOOANT products, you can request a full refund within 15 days from the date of delivery. Beyond 15 days and within 90 days, you can request a product exchange service but BOOANT is NOT responsible for any refund. Beyond 90 days, refund and replacement are not available.
We BOOANT tech technicians will provide lifetime tech support service for every BOOANT customer.
Products purchased from other channels except BOOANT official online store are subject to the specific policies of each platform. BOOANT is not responsible for other third-party platforms or resellers or distributors’ refund and return.