Order Tracking
Order Tracking
Track your shipment and understand your delivery timeline.
How to Track Your Order
Once your order ships, we'll email you the tracking number. Track it below, or directly on your carrier's website.
Universal Package Tracker
Enter your tracking number on 17TRACK to check your shipment status across multiple carriers worldwide.
Track on 17TRACK →Track Directly by Carrier
Important: Understanding Your Tracking Timeline
Your battery is built to order and shipped from Hong Kong under dangerous goods regulations. Here is what to expect:
1. Production: Built to Order
Your pack is built fresh after you order. Production usually takes 7–10 business days. In special circumstances, such as cell supply delays, production can take longer. We will send your tracking number after your pack passes Hong Kong customs clearance.
2. The "Silent Period"
After your package passes Hong Kong customs and departs, tracking will not update until it clears destination customs and is scanned by the local carrier. This silent period is completely normal and can last several business days.
3. Estimated Delivery Times
The following timeframes are estimates only, based on typical delivery performance. They are not guaranteed. They are counted from the day your tracking number is issued, not from the day you placed your order. Together with the 7–10 business days of production, most orders arrive about 22–30 business days after ordering.
| United States (FedEx or UPS) | ~15–20 business days |
| Canada (FedEx or UPS) | ~15–20 business days |
| Europe (DPD) | ~15–20 business days |
| United Kingdom (Evri) | ~15–20 business days |
| Australia (Australia Post) | ~15–20 business days |
* Remote or rural areas may require additional delivery time.
For carriers, DDP coverage, and shipping restrictions, see our Shipping Policy.
4. Factors Beyond Our Control
Both production and shipping can be affected by variables outside our control, including but not limited to:
- Cell supply delays during production
- Customs inspections and clearance procedures
- Carrier operational delays or capacity issues
- Severe weather conditions or natural events
- Holiday peak season backlogs
- Local delivery service disruptions in the destination country
We work diligently to ensure your order arrives as quickly as possible. However, these factors mean we cannot guarantee exact production or delivery dates. We appreciate your understanding.
5. Customs Delays
Occasionally, packages are held for inspection by destination customs. This is beyond our control but is a normal part of shipping lithium batteries internationally. If customs requests additional information, we will assist promptly.
FAQ
Why is my tracking not updating?
Your battery is likely in transit between Hong Kong and your destination country. Tracking resumes once it clears destination customs and is scanned by the local carrier.
Can't find your tracking number?
Your tracking number is sent to the email you provided at checkout. Please check your inbox and spam folder. The subject line contains your order number.
Tracking not updated for more than 10 business days?
If your tracking has not updated beyond the expected silent period, please email us. We will investigate and get back to you during our working hours (Mon–Fri 10AM–6PM, UTC+8).
