30-Day Easy Returns & Exchanges
Return Policy
Our confidence in Samsung cells, written in black and white.
We want you to be satisfied with your purchase. This policy explains your options when a product is not quite right — whether you've changed your mind or received something in unexpected condition.
| Situation | Where to go |
|---|---|
| Product defect or capacity issue within coverage period | Warranty Policy |
| Changed your mind, or product arrived damaged/incorrect | Return Policy (this page) |
Eligibility for Returns
To qualify for a return:
- Time window: You must contact us within 30 days of delivery.
- Condition: Products must be unused, in original packaging, and in resalable condition.
- Proof of purchase: Your order number is required.
What Cannot Be Returned
The following items are not eligible for change-of-mind returns:
- Customized products — battery packs built to your specified requirements (connectors, casings, configurations) are non-returnable once shipped. This does not affect your rights under our Warranty Policy.
- Clearance or final sale items — marked as such at the time of purchase.
- Products with visible wear — any signs of use, installation, or modification void the return eligibility.
Return Scenarios
A. Damaged or Incorrect Items
If your product arrives damaged or does not match your order specifications:
- Contact us at support@booant.com within 7 days of delivery.
- Include your order number and clear photos of the damage or incorrect item.
- We will arrange a replacement or full refund at our expense — no return shipping cost to you.
B. Change of Mind
If the product is fine but you no longer want it:
- Contact us within 30 days of delivery.
- The product must be unused and in original packaging.
- Return shipping costs are your responsibility.
- Once received and inspected, we refund the product price. Original shipping costs are non-refundable.
- A restocking fee of up to 10% may apply for opened items.
⚠ Important: Returning Lithium Batteries
Lithium batteries are classified as Class 9 dangerous goods for transport. Do not simply drop them in the mail.
- Contact us first before shipping anything back.
- We will issue a prepaid return label or arrange collection where feasible.
- Ensure the battery is discharged to approximately 30% before return shipping.
- Never use standard air mail for lithium batteries.
Refunds
Once your return is received and inspected:
- Processing time: Refunds are processed within 5–10 business days.
- Method: Refunds are credited back to your original payment method.
- What's refunded: Full product price for damaged/incorrect items. Product price minus original shipping (and any restocking fee) for change-of-mind returns.
- Non-refundable: Original shipping costs (change-of-mind returns), customs duties or import taxes already paid.
Customs Duties and Taxes on Returns
- We are not responsible for customs duties, VAT, or import taxes incurred during the return shipping process.
- If a return shipment is refused at customs due to unpaid duties and abandoned, we cannot issue a refund.
- We recommend clearly marking return shipments as "Returned Goods" to help minimize customs complications.
How to Start a Return
- Email support@booant.com with your order number.
- Tell us the reason for return and attach photos if relevant.
- We will respond within 1–2 business days with instructions specific to your situation.
- Ship the product only after receiving our confirmation and shipping guidance.
Contact
All return inquiries: support@booant.com
Please include your order number — it helps us serve you faster.